What Makes Mobile Agent Now Better
We exist to help you drive sales by leveraging reviews.
Full service, turnkey, great value solutions
At Mobile Agent Now We Live Certain Core Values
We Listen and Understand First
We recognize that all customer reviews are valuable. We seek to understand your customers’ concerns before responding. Our agents are vetted and further trained in cognitive empathy so we can provide conscientious and caring responses. Mobile Agent Now recognizes the value of personal, understanding responses. We rely on human beings to respond to reviews – not bots – to ensure quality.
We Always Do the Right Thing
We live by the highest integrity, treating each other and our customers with the utmost respect, and always do what is right. We believe in engaging with your customers where they are to ensure all reviewers feel respected and validated. Mobile Agent Now does not bury reviews or attempt to hide the negative.
We are Genuine & Relatable
We care about real challenges our customers face and acknowledge even positive comments to build a relationship of genuine caring. We thank all customers for taking time to provide feedback. Mobile Agent Now’s agents are trained to internalize before responding, to recognize and respect tone, and to use language appropriate to each customer’s review.
We are Solution Seekers
We solve customers’ issues with grace and humility. In instances where we cannot solve the problem, we employ the highest of empathy to ensure the customer feels ‘heard’. And because we respond to even positive reviews, we reinforce our genuine interest in feedback.
We are Meticulous in our Responses
We live by the highest standards when it comes to attention to detail. We provide careful and thoughtful responses that are prompt, quality- checked and custom to each review.