FAQs for Agents
Common questions and answers about working with Mobile Agent Now.
Working as an agent with Mobile Agent Now gives you the flexibility to work as many (or as few) hours as you want, from anywhere, and for the brands you like the most.
It does seem too good to be true, doesn’t it? But it is. Mobile Agent Now is a start-up that uses secure servers and third-party payment systems so you do not have to worry about a breach or not being paid.
They vary. As a consumer, you have no doubt read a lot of reviews and comments yourself. They run the gamut: positive reviews thanking the brand; reviews that have a few suggestions; and negative reviews or comments that require more empathy in your response. We give you all the tools you need to respond and – yes – on occasion there will be a review or comment that requires specialty knowledge. It’s not a problem if that happens. You just send it back into the queue.
You will need a smartphone with internet access or a desktop/tablet with internet access in order to respond. You can use whatever device you want – iPhone, Samsung, etc.
The Application Process, Residency & Other Requirements
The Process of Being a Mobile Agent Now
From the moment you start responding to a review or comment, it gets pulled from the queue for other Mobile Agents. But you only have 10 minutes to respond to the review once you claim it. This provides enough time to not feel rushed or to pull any necessary information from our “research center” to answer the issue at hand. After that, the review is put back into the queue for another agent to claim.
It’s very simple; you just reassign the review or comment so it goes right back into the queue. You’re not ‘dinged’ for that. Sometimes that happens to us all – a false start – and we want to make sure you’re comfortable responding.
Of course we trust our Mobile Agents Now, but we also want to make sure that the quality of responses are nothing short of the most professional and spot on for the customer. After you submit your response, we do a quick check of it to ensure that not only are there no grammatical errors, but also that the response is accurate and inline with the Brand’s guidelines.
Hours & Money
As a Mobile Agent Now, you get paid by the response. So for every response you provide you get paid. That’s why it’s so important to respond – other agents will be trying to respond quickly. But remember our customers want quality responses; it’s not just about speed.
Mobile Agent Now uses Stripe – a third party service that is recognized as a leader in payment for services. We direct you to their site, where you put in your information.
Mobile Agents get paid by quality response. So if you don’t respond then you don’t get paid. For each response you get paid $1. So if you respond to 10 comments/reviews in an hour or day then you’ll get paid $10. It’s simple, but that’s not all. Meaningful incentives on a sliding scale can be achieved when you have consistent quality responses.
Agents are paid twice a month, on the 15th and the final day of the month. Whether you respond to 2 or 200 reviews or social media comments in that time period, you will get paid for those responses via Stripe.
No. You set the hours that you want to receive notification of reviews or comments. For example, if you know that you can only respond between the hours of 5-7pm (after your day job and before dinner) then that’s fine. And it’s easy to adjust that or put in different hours by day of the week.
No. You can work as many or as few hours as you want. Recognize that the fewer hours you work then the fewer responses you will have the opportunity to respond to, so that will impact your pay. But it depends on what you want out of it: a little extra $ on the side or a more full time gig. Either works to be a Mobile Agent Now.
While there is no minimum response required, if there is inactivity for an extended period of time that could impact Mobile Agent Now renewing your contract.
An agent’s Independent Contractor Agreement will not be terminated by Mobile Agent Now provided the terms and conditions are fulfilled and there is no breach. If an independent contractor breaches the terms of the agreement then Mobile Agent Now can terminate the contract at its discretion. Mobile Agent Now is not required to renew the Independent Contractor Agreement when the contract term ends.